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Details |
Vantage
Vantage ensures that at any given moment, IT understands how each
technology tier is contributing to an overall business service to
quickly make corrective actions when issues occur.
Value
- Visibility: see the true service quality being delivered to
the end user.
- Prioritization: prioritize incident/problem resolution
events with quantified business impact information.
- Isolation: immediately isolate which technology group is
accountable for the incident or problem.
- Resolution: quickly find and fix the root cause of the
problem through in-depth analysis.
- Communication: improve IT and business communication using
business relevant information.
- Improvement: continually improve service quality using best
practices such as ITIL and automated Six Sigma techniques.
The Compuware Difference
Single Integrated Solution
The only solution to provide seamless end-user experience monitoring,
application performance management and business service management.
This unique top-down approach starts with the end user experience to
provide critical impact information for business service management and
for application performance troubleshooting.
Better Visibility
Receive end-user experience metrics with synthetic- and real-user
experience in a single view.
Deep-Dive Analysis
Vantage helps our customers see the root cause of issues with in-depth
Java/.NET applications analysis to gain operational efficiencies..
End-to-End IT Operation
Visibility
From the distributed front end to the mainframe back end, including
transactionsanalysis as part of the mainframe environments helps
effective resource management.
Continual Service
Improvement
Vantage is the only management technology with automated advanced Six
Sigma techniques
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